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Sustainable Wedding Alliance

Privacy & Cookies

Privacy Policy

This policy sets out how we collect, process, and hold your personal data when you visit our website (sustainableweddingalliance.com), sign up for our newsletter, contact us via email, purchase tickets through Ticket Tailor or Humanitix (or other ticketing platforms), or otherwise provide personal data to us. It also explains how we use third-party services, such as our CRM system, Streak.

We are Sustainable Wedding Alliance Ltd of Monkswell, Little Baldon, Oxford, England, OX44 9PU. We are the data controller of your personal data.

This policy affects your legal rights and obligations, so please read it carefully. If you have any questions, please contact us at hello@sustainableweddingalliance.com.

Personal Data We Collect

We collect, process, store, and use various types of personal data depending on how you interact with us:

  • Website Users: When you browse our website, we may collect information about your device and browsing activity as described in the “Data We Automatically Collect” section below.
  • Newsletter Subscribers: If you sign up for our newsletter, we will collect your email address and any other information you provide during the sign-up process.
  • Email Communications: When you contact us by email, we may keep a record of the correspondence, including your email address and the content of your message. We may also record any telephone or video calls we have with you and keep a transcript or summary of the call.
  • Ticket Purchasers (via Ticket Tailor, Humanatix, etc.): When you book a ticket and buy any associated products or services for an event, training course or workshop, we collect personal data, such as your name, address, and email address, together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event, training course or workshop. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.
  • CRM System (Streak): If you interact with us as a potential partner, supplier, training attendee, member, or for other business-related purposes, your contact details and related communication may be stored in our CRM system, Streak. This may include your name, email address, phone number, company, and details of our interactions, as well as other information that they provide us or is publicly available on websites and/or on social media profiles.
  • Other Interactions: We may collect personal data if you provide it to us through other means, such as phone calls, surveys, or feedback forms.

All personal data that you provide to us must be true, complete, and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.

You do not need to provide us with any personal data to view our website. However, we may still collect the information set under the “Data We Automatically Collect” section of this policy and use cookies as described in the “Cookies” section.

Data We Automatically Collect

When you visit our website or event ticket platforms, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include:

  • Your computer or other device’s unique ID number.
  • Technical information about your device, such as the type of device, web browser, or operating system.
  • Your preferences and settings, such as time zone and language.
  • Statistical data about your browsing actions and patterns.

We collect this information using cookies in accordance with the “Cookies” section of this policy. We use this information on an anonymous basis to improve our website, our events, training courses or workshops, and the products and services we provide, and for analytical and research purposes.

We also allow advertisers and advertising networks to collect information about your computer or mobile device, activities, and geographic location to enable them to display targeted ads to you and provide us with anonymous information about our users’ behaviour. This also takes place through the use of cookies in accordance with the “Cookies” section of this policy.

Marketing Communications

If you opt in to receive marketing communications from us, you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys, and information about new events, training courses or workshops and initiatives. We retain a record of your consent.

You can choose to no longer receive marketing communications by contacting us at hello@sustainableweddingalliance.com or clicking the “unsubscribe” link in any marketing email you receive from us. If you unsubscribe, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Lawful Processing of Your Personal Data

We will use your personal data for various purposes, depending on the context of our interaction:

  • Contractual Obligations: To comply with our contractual obligations to you, such as supplying tickets to an event, training course or workshop and any associated products and services, including contacting you with information relating to the event, training course or workshop or your purchases, delivering the event, training course or workshop and your purchases to you in accordance with any requests you make and that we agree to, and dealing with any questions, comments, or complaints you have in relation to the event, training course or workshop or your purchases. This also includes providing services to you when you become a member of the Sustainable Wedding Alliance, based on the membership terms and conditions found at https://sustainableweddingalliance.com/terms/.
  • Legitimate Interests: We may also use your personal data for our legitimate interests, including:
  • Dealing with any customer service requests.
  • Responding to your email inquiries.
  • Managing our relationships with partners, suppliers, and other business contacts through our CRM system (Streak).
  • Enforcing the terms of any other agreement between us.
  • For regulatory and legal purposes (for example, anti-money laundering).
  • For audit purposes.
  • To contact you about changes to this policy.
  • Improving our website, services, and events, training courses or workshops through analysis of website usage.
  • For impact report measurements which we publish regularly.
  • Consent: Where you have given us your explicit consent, such as for sending you marketing communications.
  • Legal Obligations: To comply with applicable laws and regulations

Who Do We Share Your Data With?

We may share your personal data with the following categories of recipients:

  • Service Providers: Any service providers, sub-contractors, and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including:
    • Payment providers.
    • Event ticketing providers (Ticket Tailor, Humanitix, and potentially others).
    • Email communication providers.
    • CRM system provider (Streak).
    • IT service providers.
    • Accountants, auditors, and lawyers.
    • Freelancers, team members and administrator employed on a contract.
  • Legal and Regulatory Authorities: Under certain circumstances, we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.
  • Business Transfers: We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

We ensure that any third parties we share your data with have appropriate safeguards in place to protect your personal data in accordance with data protection laws.

Where We Hold and Process Your Personal Data

Some or all of your personal data may be stored or transferred outside of the UK and the European Union (the EU) for any reason, including, for example, if our email server is located in a country outside the UK or EU or if any of our service providers or their servers are based outside of the UK or EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data, in accordance with applicable data protection laws.

Cookies

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.

Our website and event ticket platform use cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie or to refuse to accept cookies. Please note that our website and event ticket shop may not operate efficiently if you refuse to accept cookies.

We also use Google Analytics to monitor how the website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. If you do not agree to this, you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

For more information about the cookies we use, please refer to our separate Cookie Policy below.

Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical and organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.

Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

Your Rights

You have certain rights regarding your personal data, including the right to:

  • Access: Obtain from us a copy of the personal data that we hold about you.
  • Rectification: Require us to correct errors in the personal data if it is inaccurate or incomplete.
  • Erasure: Request that we delete your personal data.
  • Restriction of Processing: Request that we restrict the processing of your personal data in certain circumstances.
  • Data Portability: Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Object: Object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data (e.g., for marketing communications).
  • Lodge a Complaint: If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you have the right to lodge a complaint with the UK supervisory authority: the Information Commissioner’s Office (ICO), see www.ico.org.uk.

To exercise any of these rights, or any other rights you may have under applicable laws, please contact us at hello@sustainableweddingalliance.com.

Please note that we reserve the right to charge a reasonable administrative fee if your request is manifestly unfounded or excessive. We may also need to verify your identity before fulfilling your request.

Links to Other Websites

Our website may contain links to other sites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.

Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected and as required by applicable laws and regulations. Specifically:

  • If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
  • If you have otherwise booked a ticket or associated products and services with us or contacted us with a question or comment, we shall retain your personal data for a reasonable period following such contact to respond to any further queries you might have, typically for 6 months.
  • Data stored in our CRM system (Streak) will be retained in accordance with our internal data retention policies, which are regularly reviewed.

We may retain certain data for longer periods if required by law or for legitimate business purposes, such as maintaining records for accounting or legal reasons.

General

This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website or services after the time we state the changes will take effect, you will have accepted the changes.

Cookie Policy

This Cookie Policy explains what cookies are, how we use them on our website (sustainableweddingalliance.com), and your choices regarding their use.

What are Cookies?

Cookies are small text files that are stored in your browser and are used by most websites, including this website, to help personalise your web experience. Some features on this website will not function if you do not allow cookies. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. You can learn more about cookies at: WhatAreCookies.com.

How We Use Cookies

We use cookies for the following purposes:

  • Essential Website Functionality: These cookies are strictly necessary to provide you with services available through our website and to enable you to use some of its features. For example, they allow you to log in to secure areas of the website or to remember items you have placed in a shopping cart. Without these cookies, the services you have asked for cannot be provided, and we only use these cookies to provide you with those services.
  • Personalisation and Preferences: These cookies allow our website to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit the website.
  • Analytics and Performance: We use these cookies to collect information about how visitors use our website, for example, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. Specifically, we use Google Analytics to monitor how the website is used. Google Analytics uses cookies to identify unique visitors and record how they use a website. It does not collect any personally identifiable information and does not track movements between different websites.
  • Advertising and Targeting: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. For example, we have a Facebook pixel installed which tracks when you visit our website.

Third-Party Cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on. These third parties include, but are not limited to, Google Analytics and Facebook.

Your Choices Regarding Cookies

Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our website and event ticket shop may not operate efficiently if you refuse to accept cookies.

You can manage your cookie preferences directly in your browser settings. Guidance on how to tell your browser not to write cookies can be found at the following links. Please note that Sustainable Wedding Alliance is not responsible for the content of these sites, nor can we be held responsible for any changes to your computer should you choose to make the changes described in these links.

To opt out of Google Analytics cookies, you can install the Google Analytics Opt-out Browser Add-on to block Google Analytics on all websites, or you can configure your browser to block cookies.

You can review your Facebook ads settings and update your preferences at any time.

Changes to This Cookie Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page. You are advised to review this Cookie Policy periodically for any changes. Changes to this Cookie Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Cookie Policy, you can contact us:

  • By email: hello@sustainableweddingalliance.com